Policies

At Crumb de la Crumb Bakery, everything is baked fresh in small batches specifically for our customers. Because of this, all orders are placed through our weekly preorder system.

• Ordering opens every Monday at 8:00 AM (PST).

• Ordering closes every Thursday at 12:00 PM (Noon PST).

• All orders must be placed online through our website.

• Orders cannot be accepted after the weekly ordering deadline.

As a small-batch bakery, each product is available in limited quantities. Once an item sells out, it will no longer be available for that week's menu, even if ordering is still open.

Our menu changes throughout the year. While many of our signature breads and bakery favorites are available every week, our cookie and muffin flavors rotate regularly to offer seasonal variety and new favorites.

We recommend placing your order early to ensure the best selection.

Each week's menu reflects what is currently available to order. While many of our signature sourdough breads and bakery favorites are offered regularly, cookie flavors, muffin flavors, and seasonal items rotate throughout the year to keep the menu fresh and exciting.

As a small-batch bakery, all products are made in limited quantities. Once an item sells out, it will remain visible on the website as Sold Out but cannot be purchased for that week's menu.

Because production is carefully planned in advance:

• Sold Out items cannot be restocked during the ordering period.

• Items that are not listed on the weekly menu are not available for special request.

• We do not offer custom orders or off-menu products at this time.

Customers are welcome to purchase any quantity that is available while supplies last. We recommend ordering early for the best selection.

To reserve your order, payment is required in full at the time of checkout. Orders are not confirmed until payment has been successfully processed.

For the convenience and security of our customers, all payments are made securely through our online checkout. We currently accept all major credit and debit cards, as well as Apple Pay and Google Pay.

Because every item is baked fresh to order, we do not accept cash, checks, partial payments, or payment at pickup.

If your payment cannot be processed, your order will not be reserved. You're welcome to place your order again once payment has been successfully completed, provided the items are still available.

Once an order has been placed and payment has been received, the purchase price for your order is locked in and will not be affected by future price changes.

Crumb de la Crumb Bakery reserves the right to cancel any order suspected of fraud or unauthorized payment activity.

Because every order is baked fresh just for you, all orders are available for pickup on Sunday only.

Pickup Hours

During checkout, you'll be asked to select one of the following pickup windows:

• 9:00 AM – 11:00 AM

• 11:00 AM – 1:00 PM

Please arrive during your selected pickup window. This helps us provide a smooth pickup experience for all customers and ensures your order is ready when you arrive.

Your order confirmation email will include the exact pickup address and pickup instructions.

When You Arrive

Once you've arrived, please park legally, remain in your vehicle, and contact us using the instructions provided in your order confirmation email. We'll bring your order out to you as soon as possible.

If you arrive before your selected pickup window, we kindly ask that you wait until your scheduled time before checking in.

Picking Up Your Order

If someone else will be picking up your order, you may designate an alternate pickup person during checkout.

Please have your order confirmation email available when picking up your order. We reserve the right to request a valid photo ID when necessary to verify ownership of an order.

Every order is carefully checked using a packing checklist before pickup and sealed for freshness and food safety. Before leaving, please take a moment to verify that you have received your complete order.

Running Late

If you're running late or experience an emergency, please contact us as soon as possible using the contact information provided in your order confirmation email.

Visiting Our Home Bakery

Crumb de la Crumb Bakery operates from our family home. We kindly ask all customers to help us keep our neighborhood safe and respectful.

• Park only in legal parking areas.

• Do not block driveways, mailboxes, sidewalks, or the roadway.

• Remain in your vehicle after parking unless otherwise instructed.

• Keep pets safely inside your vehicle or on a leash at all times.

• Please be courteous and respectful of our neighbors and their property.

Thank you for helping us provide a safe, efficient, and enjoyable pickup experience for everyone.

We understand that unexpected situations can happen. If you're running late or experience an emergency, please contact us as soon as possible using the contact information in your order confirmation email. We'll do our best to accommodate unexpected delays whenever possible.

Because our products are freshly baked and perishable, late pickups cannot be guaranteed.

Orders not picked up on Sunday will be considered abandoned and cannot be refunded, remade, or picked up on another day.

If severe weather, a power outage, or another unforeseen event prevents us from safely completing scheduled pickups, we'll contact affected customers as soon as possible to arrange an appropriate solution.

We kindly ask that customers respect our pickup schedule. Repeated missed pickups or failure to communicate may result in future orders being declined.

Thank you for helping us keep our small-batch bakery running smoothly while ensuring every customer receives the freshest products possible.

Because every order is planned as part of our weekly baking schedule, orders are considered final once they have been placed. We are unable to add items, remove items, or make changes to an existing order.

If you need to correct an honest mistake, such as selecting the wrong product or updating the designated pickup person, please contact us before Thursday at 12:00 PM (Noon). We'll do our best to help, provided the requested item is still available.

Orders may be cancelled for a full refund until Thursday at 12:00 PM (Noon). Once weekly ordering has closed, we begin preparing for production and cancellations can no longer be accepted.

If Crumb de la Crumb Bakery is unable to fulfill your order due to circumstances beyond our control, such as illness, equipment failure, or another unforeseen event, you will receive a full refund.

At Crumb de la Crumb Bakery, we take great pride in the quality of our products. Every item is handcrafted, carefully inspected, and packaged with care before it leaves our bakery.

If we make a mistake with your order or you receive a product with a quality issue, please contact us within 24 hours of pickup. To help us evaluate the issue, we may ask you to provide photos of the product.

If an error or quality issue is determined to be our responsibility, we'll do our best to make it right. Depending on the situation, this may include:

• Replacing the product (when possible), or

• Issuing a full refund for the affected item.

Because our products are freshly baked and perishable, we cannot offer refunds or replacements for:

• Products that simply do not match your personal taste or preference.

• Orders that were stored or handled improperly after pickup.

• Products that became stale or spoiled due to improper storage.

• Orders reported more than 24 hours after pickup.

We appreciate your understanding and will always work with our customers to resolve genuine issues fairly and respectfully.

Your safety is important to us. Please review the following information before placing your order.

Crumb de la Crumb Bakery operates from a home kitchen where common food allergens are present. While we take great care in preparing and packaging our products, we cannot guarantee that any product is completely free from cross-contact with allergens.

Our kitchen regularly handles the following allergens:

• Wheat

• Milk (Dairy)

• Eggs

• Soy

• Peanuts

• Tree Nuts

• Sesame

If you have a food allergy or dietary concern, we encourage you to carefully review each product's ingredient list before placing your order. Product ingredients and allergen information are available on each product page.

If you have any questions about ingredients or allergens, please contact us before placing your order. We're happy to answer questions and help you make an informed decision whenever possible.

Your health and safety are important to us, and we appreciate your understanding that our home kitchen is not an allergen-free facility.

Crumb de la Crumb Bakery is proud to be a licensed California Class A Cottage Food Operation, operating in accordance with California's Cottage Food Operations Program.

Every product is handcrafted in small batches from our home bakery in Clovis, California, using recipes we've carefully developed and refined to provide the highest quality possible.

We're committed to operating our bakery with honesty, integrity, and care—from following all applicable California Cottage Food regulations to baking fresh, handcrafted products for our local community.

California Cottage Food Registration #: FA10106022

Thank you for supporting a local, family-owned small business. Every order helps us continue doing what we love—sharing fresh, handcrafted baked goods with our community.